Hyperfeedback is a visual feedback SaaS tool that revolutionizes how web agencies collect and manage client feedback by enabling point-and-click annotations directly on live websites.
👨🏫 Demo
🚀 Key Impact
- 3x Faster Bug Triage: Reduced bug triage time by 3x for two web agencies
- Point-and-Click Simplicity: Clients can click anywhere on a live site to leave contextual feedback
- Streamlined Workflow: Eliminated the back-and-forth confusion of traditional feedback methods
🛠️ Tech Stack
- Frontend: Next.js, React
- Database: PostgreSQL
- Infrastructure: AWS
- Real-time Features: WebSocket connections for live collaboration
✨ Key Features
Visual Annotation System
- Click anywhere on a website to place contextual comments
- Visual markers show feedback locations in real-time
- Screenshot capture with automatic device/browser detection
Agency Dashboard
- Centralized feedback management across all client projects
- Priority assignment and status tracking
- Team collaboration tools for internal discussions
Client Portal
- Simple, no-training-required interface for clients
- Real-time notifications when feedback is addressed
- Project timeline and progress visibility
🎯 Problem Solved
Traditional feedback collection methods (email, spreadsheets, generic tools) created confusion about exact locations and context of issues. Hyperfeedback solved this by making feedback location-specific and visually clear, dramatically reducing miscommunication between agencies and clients.
📈 Business Results
The tool proved particularly valuable for web agencies managing multiple client projects, where clear communication and efficient bug tracking directly impact client satisfaction and project profitability.